Cloud Contact Center Solutions

Workforce Optimization

Cloud Contact Center Solutions Spending too much employee time on customer contact? ISN TELECOM call center solutions help you manage inbound and outbound calls for happier customers and more repeat business:

  • Connect the customer to the right person every time, with skills-based routing.
  • Maximize sales and agent productivity with automated dialing features.
  • Spend less time managing customer reps, with easy-to-understand reports that show you how you’re doing.
  • Improve customer service with call monitoring and call recording.
  • Add new people and capabilities effortlessly to adjust to seasonal demand or long-term business growth.

Analysis report

Provides the statistics of the different quality scores and the scoreboard can provide information on various aspects of operational efficiency.